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Before You Call Us

Cold and Flu – how to treat yourself

Click here to take you to a useful website with help to treat yourself with pharmacist advice

Treating your infections - Urinary Tract Infection (UTI)

Please click on the links below for useful advice on treating UTIs

For women under 65 years with suspected lower urinary tract infection

Urinary Tract Infections - A leaflet for older adults and carers

Finding the right services for you and your family

Please click here to find some useful information on finding the right services for you and your family.

LiveWell Dorset

LiveWell Dorset offers a single point of access hub providing free information and support for all adults living in Bournemouth, Poole and Dorset who are seeking to improve their own health and wellbeiing.

Anyone can self register into LiveWell Dorset by contacting them on

Phone: 01305 233105 (local rate)

Phone: 0800 8401628 (freephone)


My Health, My Way

Support for patients with long-term health conditions

My Health My Way is an NHS service that can provide support to people to become more active in managing their health condition and risk factors such as diet and exercise. Support is provided through a choice of courses, one-to-one help from health coaches and a dedicated website and web-based tools. Patients are supported in developing skills to reduce the impact of symptoms.

Support is available for anyone who lives in Dorset or is registered with a GP in Dorset.

Patients can self-refer by contacting them on 0303 303 0153 or through the website at:

“It has been a great help to be able to talk to someone outside my family, someone I could open up to about my feelings without worrying that I was either putting pressure on my family or just getting the answers they felt I should hear………to realise that I am actually capable of both setting and achieving quite significant goals really was a light bulb moment”

My Life, My Care

If you find it difficult to live safely and independently in your home, you can find help by clicking on this link. Their solutions offer information and advice to help you make informed choices about living the life you want.

In Dorset, there are three councils responsible for providing adult social care and support services: Bournemouth Borough Council, Dorset County Council and the Borough of Poole. The website has brought together advice and information about social care services into one website that serves all the people of Dorset.  However, should any social care services be provided directly, this will continue to be the responsibility of your local council.

Should my child go to school/nursery today?

Click here to be taken to the Healthier Together website with invaluable help and guidance.

Wessex Healthier Together – Improving the quality of care for children and young people in Wessex

When faced with an unwell child, parents often find the healthcare system (GPs, pharmacists, walk in centres, minor injuries units, out-of-hours GP services and A&E departments) confusing to navigate. When they are unable to access local services in a timely fashion, they often end up seeking help from highly responsive services such as A&E departments and 999 ambulances. This in turn places increased strain on these already overstretched services.

Over the past few years, there has been a trend of increasing numbers of children being admitted to hospital, often with relatively mild conditions such as respiratory tract infections, fever and gastroenteritis, for durations of less than 24hrs. A number of these children could potentially be managed at home if more robust local services were available, which would in turn improve patient experience. In addition, by overwhelming the urgent care system with children who do not require medical intervention, there is a risk of exposing children who are seriously unwell to sub-optimal care.

This initiative aims to look at how acute care could be better delivered to serve the needs of children and young people in Wessex. We will initially focus on children under the age of 5yrs with common illnesses.

By working with key stakeholders from across Wessex, a number of core principles and potential areas for improvement have been identified by mapping the patient journey.

Click here to go to the website for a wealth of further information.

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