Wareham Surgery

Streche Road, Wareham, BH20 4PG

Current time is 09:03 - Sorry, we're closed

NHS

Telephone: 01929 553444

wareham.surgery@nhs.net

Call recording

Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.

The purpose of call recording is to provide an exact record of the call which will:

• Protect the interests of both parties;

• Help improve Practice performance and best practice;

• Help protect Practice staff from abusive or nuisance calls;

• Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;

• Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;

• A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy

For further information please contact the surgery.

 

Opening Times

  • Monday
    08:30 until 13:00
    14:00 until 18:30
  • Tuesday
    08:30 until 13:00
    14:00 until 18:30
  • Wednesday
    08:30 until 13:00
    14:00 until 18:30
  • Thursday
    08:30 until 13:00
    14:00 until 18:30
  • Friday
    08:30 until 13:00
    14:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED