IMPORTANT INFORMATION ABOUT EMAIL

Posted on May 25th, 2021

New Messaging Service

Wareham Surgery wants to make the process of accessing help from the surgery easier, better and safer.

We are asking patients who have been emailing to sign up to Online Access (SystmOnline) now, where they will be able to order repeat prescriptions, send a message to the GP or nurse or admin team and view their medical record. From 01 July 2021 we will no longer accept incoming emails from patients.

The benefits of using online access are

• Any communication is directly linked to your medical record making it easier to audit
• There is no delay caused by the necessity for a staff member to transfer your request to your record
• There is a reduced risk of errors caused by transcription from email to the clinical system
• Time is freed up enabling staff to answer phone calls from patients who do not have internet access

Patients will need photographic identification (e.g. passport, driving licence) and a document containing their current address to register for online access (SystmOnline), but once that is done, communication is very easy. Click on the link below for more information on registering for online access (SystmOnline) https://warehamsurgery.nhs.uk/online-access/

Patients attending for an appointment can be granted online access (SystmOnline) if the staff member knows them.

Proxy access can be requested if a person holds registered LPoA for health and welfare for a patient and by parents for children up to the age of 11 years old.

If you already have online access (SystmOnline), the new messaging facility will become available automatically.

Thank you for helping us to help you.

Wareham Surgery GPs