Appointments

We aim to offer routine appointments within two working days. If you have an urgent problem that requires immediate attention, a doctor can see you the same day providing you ring the surgery before 10:30am; you will then be offered an appointment time to be seen by the duty doctor. We will try to see you at your appointed time but there may be times when a wait will be necessary depending on demand. Please note the GP surgery does not start until 09:30am on the last Tuesday or Thursday of the month. For information about how to make the most of your appointment with the GP, please click here

If you find you no longer need an appointment you have arranged please be sure to let us know as soon as possible to allow the time to be available for someone else.  You can cancel your appointment by telephone at any time of the day or night.

The practice uses an electronic display board to call you for your appointment, and if you have trouble reading the display, or hearing the bell indicating an appointment has been called, please let the reception staff know, and you will be called by an alternative means. Please be sure to check into reception, preferably at the Automated Arrivals Console, when you arrive for an appointment. Apart from letting us know who is in the building in the event of an emergency, it also ensures that your doctor knows you have arrived and are ready to be seen.

• There are some GP appointments available after 6.30pm. Please contact reception for availability.
• Telephone access to a receptionist remains available in the event of an emergency between 1pm and 2pm Monday to Friday.

Automated Arrivals

An Automated Arrivals Console was installed to alleviate queues at the front desk. It is very easy to use and saves time for you and the receptionists. “Arrive” yourself by entering your date of birth details – remember to read the screen carefully and to answer all the questions. This can be used for doctor, nurse and phlebotomy appointments.

Telephone Advice

Sometimes it is more convenient and simpler to have a discussion over the telephone rather than book an appointment. If you would like to speak to a doctor or nurse for advice then telephone 01929 553444. The best time to phone is after 11.30am as the phones are less busy, and the doctors and nurses will be finishing their morning surgeries. If the doctor or nurse cannot speak to you directly please leave a message with the receptionist who answers your call, including any times when you won’t be available to take a return call. The doctor or nurse will return your call within 48 hours and often sooner.  Please note the doctor will try twice to get hold of you and will leave a message if possible, but after that the onus is back on the patient to call back so please ensure you have given a number where you can be contacted. If your question needs an urgent reply a doctor or nurse will be able to advise you more quickly. In an emergency, it would be better to request assistance from the ambulance service by dialling 999. Remember that the surgery can’t discuss issues relating to the health of others without their specific consent.  Please note, telephone calls may be recorded for training and monitoring purposes.

Our telephone picking list:

Please dial 01929 553444 and listen to the menu, if you know which option you require (see list below) you may select that option at any time.

1. To cancel an appointment
2. To make an appointment
3. To request a home visit, or for prescription or general enquiries
4. To speak to a member of the admin team regarding referrals or private services