Contact the practice
Opening Times
| Monday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Tuesday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Wednesday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Thursday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Friday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you are unwell when we are closed, i.e. during the evening, overnight, at weekends or during a UK bank holiday, visit 111.nhs.uk for urgent medical advice.
Call NHS 111 if you have an urgent medical problem but are not sure what to do. Please note that the 111 service is very busy.
You can also:
- Visit the GP and Nurse Led Urgent Care Centre at the Weymouth Community Health Centre (Weymouth Community Hospital, 3 Melcombe Avenue, Weymouth, DT4 7TB). They are open 7 days a week, 8.00am – 11.00pm. Their phone number is 01305 760022.
- Visit an NHS treatment centre such at the Boscombe and Springbourne Health Centre 66-68 Palmerston Road, Bournemouth, BH1 4JT who have a weekend only drop-in service 8am-8pm for sudden onset infections and illness. Please phone first on 01202 720174.
- Go to a pharmacy for advice and treatment for minor conditions that do not need a prescription. Find a pharmacy near you by following this link to the NHS website:>>
- If your injury or illness is severe, or you have had a serious accident, call 999 and ask for an ambulance. Or you can visit your local A&E department.
How to make a complaint
If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS complaints system, which meets or exceeds national criteria.
HOW TO COMPLAIN
We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do so AS SOON AS POSSIBLE – ideally within a matter of a few days. This will enable us to establish what happened more easily. If doing that is not possible your complaint should be submitted within 12 months of the incident that caused the problem; or within 12 months of discovering that you have a problem. You should address your complaint either verbally or in writing to the Practice Manager (Click here to download a complaints leaflet) who will make sure that we deal with your concerns promptly and in the correct way. You should be as specific and concise as possible.
COMPLAINING ON BEHALF OF SOMEONE ELSE
We keep strictly to the rules of medical confidentiality. If you are not the patient, but are complaining on their behalf, you must have their permission to do so. An authority signed by the person concerned will be needed, unless they are incapable (because of illness or infirmity) of providing this. Third Party Consent Form
WHAT WE WILL DO
We will acknowledge your complaint within 3 working days. When we look into your complaint, we will investigate the circumstances; make it possible for you to discuss the problem with those concerned; make sure you receive an apology if this is appropriate, and take steps to make sure any problem does not arise again.
You will receive a final letter setting out the result of any practice investigations and you may wish to meet with the appropriate staff to talk through the outcome. This can be arranged.
IF YOU ARE NOT SATISFIED
We hope that if you have a problem with the service you have received, that you will use the Practice Complaints Procedure.
However, if you feel you cannot raise your complaint with us, you can contact the following official body:
NHS Dorset Customer Complaints Team
Vespasian House, Barrack Road, Dorchester, Dorset DT1 1TG Direct tel: 01305 368926
Email: customer.careteam@nhsdorset.nhs.uk
Website: Feedback – NHS Dorset
For further help and advice about NHS complaints please click here for The Advocacy People
or contact Healthwatch
In person: at any Citizens Advice Bureau in Dorset, Poole or Bournemouth.
By telephone: 0300 111 0102
By post: Healthwatch Dorset, Freepost BH1902, 896 Christchurch Road, Bournemouth, BH7 6BR
By email via the website: www.healthwatchdorset.co.uk
There are two stages to the NHS Complaints Procedure;
- 1st stage; local resolution, either by Wareham Surgery or NHS Dorset.
- 2nd stage (if you are not satisfied with the response from stage 1)
Parliamentary & Health Service Ombudsman (PHSO), Millbank Tower, Millbank, London, SW1P 4QP. Tel: 0345 015 4033
Website: Making a complaint | Parliamentary and Health Service Ombudsman (PHSO)
By email: phso.enquiries@ombudsman.org.uk
The Care Quality Commission
The CQC does not manage individual complaints about GPs, however you can let them know about your experiences, if you wish.
Phone: 03000 616161
Email: enquiries@cqc.org.uk
Online form; Complain about a service or provider – Care Quality Commission (cqc.org.uk)
